This document is an official offer of "https://chystotil.com/" to conclude a Contract for the sale and purchase of goods remotely, that is, through an online store (hereinafter the "Contract"), and publishes the Public Offer (proposal) on the Seller's official website "https://chystotil.com/" (hereinafter the "Website").
1. General provisions
1.1. This public offer (hereinafter the Offer) is an official proposal by Sole Proprietor Karina Oleksandrivna Reutska, acting on the basis of an Extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations dated 25.10.2024 under code 626804319497 (hereinafter the Seller), addressed to any person, to conclude with Sole Proprietor Reutska K.O. a Contract for the sale and purchase of goods on the Website remotely, on the terms set out in this Contract, and contains all the essential terms of the Offer.
1.2. The moment of the Buyer's full and unconditional acceptance (acceptance) of the Seller's proposal to conclude an electronic contract of sale and purchase of goods is the fact that the Buyer pays for the order on the terms of this Contract, within the time limits and at the prices stated on the Seller's website.
1.3. The Seller has the right to make changes to the Offer without notifying the Buyer.
2. Concepts and definitions
2.1. In this offer, unless the context requires otherwise, the terms below have the following meaning:
- "goods" means models, accessories, components and accompanying items;
- "Online store" means, in accordance with the Law of Ukraine "On Electronic Commerce", a means of presenting or selling goods, work or services by means of an electronic transaction;
- "Seller" means the company that sells the goods presented on the Website;
- "Buyer" means an individual who has concluded a Contract with the Seller on the terms set out below;
- "Order" means the selection of individual items from the list of goods specified by the Buyer when placing the order and making payment.
3. Subject of the Contract
3.1. The Seller undertakes to transfer the Goods into the Buyer's ownership, and the Buyer undertakes to pay for and accept the Goods on the terms of this Contract. This Contract governs the sale and purchase of goods in the online store, including:
- the Buyer's voluntary selection of goods in the online store;
- the Buyer's independent placing of an order in the online store;
- the Buyer's payment for an order placed in the online store;
- processing and delivery of the order into the Buyer's ownership on the terms of this Contract.
3.2. The name, price and quantity of the goods, as well as other necessary conditions, are determined on the basis of the information provided by the Buyer when placing the order.
3.3. Ownership of the ordered goods passes to the Buyer from the moment the goods are actually handed over to the Buyer and the Buyer has paid the full price of the goods. The risk of accidental loss of or damage to the goods passes to the Buyer from the moment the goods are actually handed over to the Buyer.
4. Procedure for placing an order
4.1. The Buyer has the right to place an order for any product presented on the online store's website and in stock.
4.2. Each item may be included in the order in any quantity.
4.3. If the goods are not in stock, the company's manager must inform the Buyer (by telephone or e-mail).
4.4. If the goods are unavailable, the Buyer has the right to replace them with a similar model, to refuse the goods, or to cancel the order.
5. Procedure for paying for the order
5.1. The full cost of the order is paid by the Buyer by any of the methods offered below:
- 100% prepayment by bank card to the Seller's bank account;
- cash on receipt of the goods (cash on delivery, courier delivery).
6. Delivery of goods
6.1. Delivery of the goods to the Buyer is carried out within the time limits agreed by the Parties when the online store confirms the order.
6.2. Delivery of the Goods is carried out by the Seller or by a Carrier at the Buyer's expense. Delivery within Ukraine (except the occupied territories) to the specified branch of a transport company is free of charge if the Goods are ordered for an amount of more than UAH 2500.
6.3. The total delivery time consists of the order processing time and the delivery time. The order processing time is 1-2 business days. The delivery time is determined by the transport company depending on the address where the Goods are to be received.
6.5. The Seller is not responsible for the delivery times of the order, since they depend on the Carrier.
7. Rights and obligations of the parties
7.1. The Seller has the right to:
- unilaterally stop providing services under this contract if the Buyer breaches the terms of this contract.
7.2. The Buyer is obliged to:
- pay for and receive the order in a timely manner on the terms of this contract.
7.3. The Buyer has the right to:
- place an order in the online store;
- conclude an electronic contract;
- require the Seller to fulfil the terms of this Contract.
7.4. The Seller is not liable and does not compensate the Buyer for losses resulting from the actions or inaction of third parties.
8. Liability of the parties
8.1. The parties are liable for non-performance or improper performance of the terms of this contract in the manner provided for by this contract and the current legislation of Ukraine.
8.2. The Seller is not liable for:
- a change in the appearance of the Goods made by the manufacturer;
- any discrepancy in the colour range of the goods, or differences in the appearance and shape of the goods and packaging (provided that the composition and commercial properties of the contents of the goods are preserved);
- the content and accuracy of the information provided by the Buyer when placing the order;
- delays and interruptions in the provision of Services (order processing and delivery of goods) that occur for reasons beyond its control;
- unlawful actions committed by the Buyer using this Internet access;
- the Buyer's transfer of their network identifiers (IP, MAC address, login and password) to third parties;
8.3. The Buyer, using the Internet access provided to them, is personally responsible for any harm caused by their actions (personally, even if another person was using their login) to persons or their property, legal entities, the state or moral principles.
8.4. In the event of force majeure, the parties are released from performing the terms of this contract. For the purposes of this contract, force majeure means events of an extraordinary, unforeseeable nature that exclude or objectively impede performance of this contract, which the Parties could not have foreseen and prevented by reasonable means.
8.5. The Parties will make every effort to resolve any disagreements exclusively through negotiations.
9. Other terms
9.1. The online store reserves the right to make unilateral changes to this contract, provided they are first published on the website https://chystotil.com/
9.2. The online store was created to organise the remote sale of goods over the Internet.
9.3. By concluding this Contract, the Buyer gives the Seller their unconditional consent to the collection, processing, storage, use and other actions with their personal data within the meaning of the Law of Ukraine "On Personal Data Protection". Processing is carried out on legal grounds: the Buyer's consent, performance of the concluded contract, and in cases provided for by the current legislation of Ukraine. Personal data is used exclusively to fulfil the order, process payments, arrange delivery, inform the Buyer about the order status and new offers, and fulfil the Seller's legal obligations.
9.4. The Buyer's payment for an order placed in the online store means the Buyer's full agreement with the terms of the contract of sale and purchase (public offer).
9.5. The actual date of the electronic agreement between the parties is the date of acceptance of the terms, in accordance with Article 11 of the Law of Ukraine "On Electronic Commerce".
9.6. Using the online store's resource to preview goods and to place an order is free of charge for the Buyer.
9.7. The information provided by the Buyer is confidential. The online store stores and processes personal data using modern technical and organisational security measures, including:
transmitting data over secure connections (SSL/HTTPS);
storing information on servers with restricted access;
backup and access monitoring;
restricting access to personal data exclusively to authorised employees.
Personal data is transferred to third parties only where necessary to fulfil the order (delivery services, payment services, marketing services that meet data protection requirements) and exclusively on the basis of contracts that guarantee the confidentiality and security of the data.
Personal data is stored only for as long as necessary to achieve the purposes for which it was collected, or for the period provided for by the current legislation. After that the data is deleted or anonymised.
The Buyer has the right at any time to:
- access their personal data;
- demand its correction, updating or deletion;
- withdraw their consent to processing;
- restrict or object to processing;
- file a complaint with the authorised state body for personal data protection.
To exercise their rights, the Buyer can contact us at the e-mail address info@chystotil.com or by telephone: +380675799069
10. Procedure for returning goods of proper quality
10.1. The terms of exchange and return of the Goods are governed by the current legislation of Ukraine: the Civil Code of Ukraine and the Law of Ukraine "On Consumer Rights Protection".
10.1.1 According to Resolution No. 3 to the Law of Ukraine "On Consumer Rights Protection", perfumery and cosmetic products and personal hygiene goods are not subject to return or exchange.
10.2. The Seller is not liable for damage to the goods caused by the fault of the Carrier.
11. Term of the contract
11.1. This Offer enters into force from the moment of its acceptance by the Buyer and is valid until the Parties have fulfilled all their obligations.
11.2. Before it expires, this Contract may be terminated by mutual agreement of the parties.
12. Additional terms
12.1. The online store and the services provided may be temporarily, partially or completely unavailable due to maintenance or other work, or for any other technical reasons. Maintenance or other work is carried out with or without prior notice to Buyers.
12.2. The provisions of the current legislation of Ukraine apply to the relations between the Buyer and the Seller.
12.3. If the Buyer has questions or complaints, they must contact the online store by telephone or any other available means. The parties will try to resolve all disputes that arise through negotiations; if no agreement is reached, the dispute will be referred to a court at the Seller's place of registration.
12.4. In the event of force majeure that excludes or objectively prevents performance of the terms of the Offer, the parties are released from performing them for the duration of such circumstances.
12.5. All objects available through the online store's services, including design elements, texts, graphic images, illustrations and other objects, as well as any content posted on the online store's website, are objects of the Seller's exclusive rights.
12.6. If a court declares any provision of this Agreement invalid, this does NOT invalidate the other provisions.
Seller's details
Sole Proprietor Karina Oleksandrivna Reutska
Tax ID 3005412381
Account no. UA913518230000026002500430937
Bank code (MFO) 351823